Comprehensive Medication Review
Outcomes MTM
About the Product
A comprehensive medication review (CMR) is a review performed by a qualified healthcare professional, with the patient, to assess a patient's medications.
Project
To analyze and refresh the user experience of an existing pharmacist's workflow. Pharmacists must submit and print Patients' recommendations. This step is the final step in the workflow.
Role
UX Research & Design, Prototyping, Development Support
Goals
The final step in the pharmacist's workflow is to submit and print Patients' recommendations. This project focuses on the Patient Takeaway step in the pharmacist's workflow.
The UX objective is to update the appearance of the existing workflow with minimal UX changes and reduce the time-on-task and clicks.
Empathize
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Define
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Ideate
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Prototype
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Test
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Test
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Test
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Test
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Implement
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Evaluate
This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.
This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.
Project: Comprehensive Medication Review Patient Takeaway
Modernization of the code for and UI refresh
Goals
Objectives
Constraints
UX Goal: Reduced clicks and time on task
Roles and Tools
Empathize - Quant and Quality, Pendo and Customer support call logs, secondary research. Wall of Research
Define: Flows
Ideate: Sketches and Business Review
Prototype - Mocks
Test - PET
Implement - Annotated sketches and dev support
Evaluate - Tag for Pendo clicks and survey
Project
This project was a significant redesign to replace an existing thick client tool with a more modern web-hosted experience.
Challenges
Generative research provided product strategy and feature direction. We used these key principles to guide us during design and implementation:
Do No Harm
Build on existing command-line infrastructure (Identical commands and content)
Flexibility
Allow for quick, inexpensive addition of new capabilities.
No installation of software or plugins!
Efficiency, Efficiency, Efficiency
New web-enabled capabilities will make experts and new users more efficient
Little to no mouse interactions needed to use the interface
UX Process
To be sure we're addressing the right problems I built a prototype that we used to align the business's expectation with product direction. I worked with the in-house User Research Team to schedule a series of sessions to test the usability of primary task flows and understanding of new features. We went through several iterations adjusted labels, feature placement, and added functionality to better meet this user group's needs.
To ensure these users did not have to take their hands off the keyboard we provided keyboard shortcuts for accessing panels and pages. Certain interactions return focus to the command-line and the user can tab through the elements on the screen to interact with them.
The end result was a product that users found easier to use, 84% easier to use according to our marketing survey, and gave them a modern web experience.