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Comprehensive Medication Review

Outcomes MTM

About the Product

STNext is a tool for intellectual property search professionals. STNext supports the search and display of patent information, including substances, biologics, and related assets. 

Role

UX Design, Prototyping, Visual Design, User Research

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Empathize

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Define

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Ideate

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Prototype

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Test

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A title goes here. Click to edit and add your own.

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This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.

A title goes here. Click to edit and add your own.

This is a paragraph. Use this area to add any information you want to share with users. Just click "Edit Text" or double click here to change the text and make it your own. You can also adjust the paragraph's font, size and color so it fits your website’s theme.

This is a great place to tell users a story about your website and let them know more about what you offer. You may want to share information about your company's background, your team, or the services you provide. Be sure to keep the tone and voice consistent throughout the site so users become familiar with your brand.

Project: Comprehensive Medication Review Patient Takeaway

Modernization of the code for and UI refresh

Goals

Objectives

Constraints

UX Goal: Reduced clicks and time on task

 

Roles and Tools

 

Empathize - Quant and Quality, Pendo and Customer support call logs, secondary research. Wall of Research

 

Define: Flows

Ideate: Sketches and Business Review

Prototype - Mocks

Test - PET 

Implement - Annotated sketches and dev support

Evaluate - Tag for Pendo clicks and survey

Project

This project was a significant redesign to replace an existing thick client tool with a more modern web-hosted experience. 

Challenges

Generative research provided product strategy and feature direction. We used these key principles to guide us during design and implementation:

Do No Harm
Build on existing command-line infrastructure (Identical commands and content)


Flexibility
Allow for quick, inexpensive addition of new capabilities.
No installation of software or plugins!


Efficiency, Efficiency, Efficiency
New web-enabled capabilities will make experts and new users more efficient
Little to no mouse interactions needed to use the interface

UX Process

To be sure we're addressing the right problems I built a prototype that we used to align the business's expectation with product direction. I worked with the in-house User Research Team to schedule a series of sessions to test the usability of primary task flows and understanding of new features. We went through several iterations adjusted labels, feature placement, and added functionality to better meet this user group's needs.

To ensure these users did not have to take their hands off the keyboard we provided keyboard shortcuts for accessing panels and pages. Certain interactions return focus to the command-line and the user can tab through the elements on the screen to interact with them.

The end result was a product that users found easier to use, 84% easier to use according to our marketing survey, and gave them a modern web experience.

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